SHOP NOW

Refund and Returns Policy

Effective Date: October 3, 2026
For LANIUS GmbH, operating e-commerce platform at www.laniusshop.com

1. General Overview

At LANIUS GmbH, we design quiet basics that fit your real everyday life, and all our minimalist clothing pieces are created to fit well, feel soft and hold their shape through repeated wears and washes. To protect the fair interests of both our brand and all our customers who value our calm, uncluttered wardrobe philosophy, we have established this formal Refund and Returns Policy in full compliance with German consumer protection regulations. The core rule of this policy that we explicitly highlight to every shopper is that ‌we do not support standalone, no-return full or partial only-refund requests under any circumstances‌. All valid refund processes are strictly tied to the successful return of the corresponding purchased item to our designated return warehouse.

Our Contact Details for Return Inquiries

  • Controller: LANIUS GmbH
  • Contact Email for Return Support: mist@laniusshop.com
  • Contact Phone: +49 221 42332826
  • Registered and Return Processing Address: Rolandstraße 63, 50677 Köln, Germany

2. Eligibility for Return

To submit a valid return application, you must meet all the following requirements:

  1. You must submit your return request within 14 calendar days from the date you successfully receive your ordered clothing item.
  2. The returned item must be kept in its original unused, unwashed condition, with all original brand tags, packaging and protective labels intact. Items that show obvious signs of wear, have been washed, altered, stained or damaged due to improper use by customers will not be accepted for return.
  3. As we strictly enforce the no standalone only-refund rule, you are required to send back the physical purchased item to our address provided above, and pay for the reasonable return shipping cost by yourself, unless the item you received has confirmed manufacturing defect or delivery error caused by our side.
  4. Customised made-to-order items that are produced exclusively according to your personal custom sizing requirements, and final-sale clearance items marked clearly on our www.laniusshop.com product page are not eligible for return.

3. Explicit Rule Against Only-Refund Requests

We explicitly make it clear that no only-refund application that does not include returning the purchased physical item will be approved. We will not process any requests that ask for full or partial money back while you keep the clothing item. This rule applies to all order scenarios, including but not limited to size mismatch that you find after trying on, change of personal preference after receiving the item, or situations where you claim the item does not match your personal dressing habit. If you submit a only-refund request without arranging the item return, our customer support team will inform you of this rule first, and guide you to start the formal standard return process instead.

4. Standard Return Processing Workflow

  1. Before sending back any item, you need to contact our support team via mist@laniusshop.com to submit your order number, clear photos of the item you plan to return, and explain the reason for return. Our team will confirm your return eligibility within 3 working days and send you a formal return authorization notice.
  2. After you receive the authorization notice, pack the item properly with its original packaging, mark your order number on the outer of the parcel, and send it to our return address in Köln. We do not accept parcels sent with unpaid delivery fees or parcels delivered to other temporary addresses.
  3. Once we receive the returned parcel and complete the full inspection of the item condition to confirm it meets our return eligibility standards, we will process your corresponding refund within 7 working days. The refund will be returned to the original payment account you used to place the order.
  4. If the returned item is confirmed to have manufacturing defect or we have made a delivery error that sent you wrong items or wrong size, we will cover all the return shipping cost, and you can choose to get a full refund after returning the wrong/defective item, or exchange it for the correct qualified quiet basic style you ordered.

5. Final Notes

If you have any questions about our return process, you can contact our team via phone +49 221 42332826 during our working hours for further assistance. We reserve the right to adjust this policy properly within the scope permitted by applicable law, and all updated version will be published on our official website www.laniusshop.com with updated effective date.